Shipping & Returns
All of our items are manufactured on demand and shipped from the USA and the EU. This results in varying shipping fees and durations.
Please make sure to check your country's custom tax regulations for global online shopping. The store is not responsible for any custom tax charges.
Due to different manufacturing locations, and different types of items, not all products are shipped together. For example, we don't ship mugs with T-shirts in the same shipment, this is due to different packaging materials needed. In such cases, orders would be split and shipped out in two separate shipments.
Also, different products may be shipped from different country, and shipping partners vary depending on where you are located. Therefore you might see different shipping fees and durations.
Couriers are chosen by the production factories, and not by MitraByMira. Options for your shipping will appear at check out.
Any issues with an order should be reported within -and no later than- 4 weeks after the Estimated Delivery Date (Estimated delivery date will appear in the confirmation email you receive upon finalizing your purchase).
Please stay tuned awaiting your package, and contact us the minute there is a delay so we can help solve the issue.
Any claim made after the 4 week period, will not be addressed.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will not be liable for refund. However, we will be able to reship your parcel, after we have confirmed an updated address with you, and once you've paid the re-shipping fee.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer - Contact us before returning any products. We do not refund orders for buyer’s remorse.
Wrong size: We have made sure to supply accurate size charts, please check available size charts well before purchase, no returns for wrong sizes.
A personal note from Mira Awad:
If anything is wrong with your shipment or item, please contact us, we will always try to find a solution for you.
However, please keep in mind, international shipping comes with an ecological price, I beg you to be mindful when choosing your product, so that maybe we can avoid unpleasantries and more damage to the environment.
Make sure you double check the available size charts before purchase.
Also important to check your country's custom tax policy, to avoid extra charges.
This store is a small operation that was established with the will to spread a positive message in the world, and support education for tolerance and solidarity, so if you chose the wrong size for you, maybe a brother or sister can wear the item instead? :-)
Spread the light, and light will always shine your way.
With fervent wishes for peace and solidarity,